By todd@mitchellcreativegroup.com
The job description of a modern day Web designer is much different than it used to be. It’s grown into a completely different responsibility with new challenges. And while many of the basic or overarching skillsets still apply such as good design, quality content, and overall project management— there are now a number of new factors that make it a very complex task. But now it’s become a tremendous necessity to have a qualified and talented Web design professional guiding you through the confusing and overwhelming Web world.
Where to start
With an abundance of available solutions and options, multiple online applications and do-it-yourself sites, you need to know what to do— and how to do it for optimal results. You need a qualified, design professional and online consultant to help steer you right. Even at the writing of this material, there are many current Web building applications that were once a big contender— falling behind now and taken over by another. It’s changing FAST. And every year you can count on enough technological changes to render many Web sites in need of an update. You can safely bet that time frame might even be more accurate within only 6 months! You need know what to do. And you need the right advice.
I’m going to walk you through some of this, but let me be clear— this is not an attempt at minimizing or favoring any specific online app, open source, traditional desktop apps, or any other Web-based solution. What this article IS about is the importance and value behind having a quality graphics professional on your team or handling it for you— no matter what it is. Great new Web tools may be abundant, but that doesn’t change or replace the need for quality branding, or excellent design skills. They’re still only tools. And obviously, the more qualified and skilled the tool user is— the better the result will be.
There are more choices than ever before when it comes to online deliverables— sites, graphics, apps, etc… So you not only need help with your project—with so many choices, but help navigating through the clutter online today. It’s difficult to figure out what’s best, what works, what doesn’t, and what the right choices are. Confusion sets in and eventually you end up with something far less worthy than your business deserves.
So I’m going to walk through as best I can some of the history of Web design— from a very basic standpoint and try to provide some ideas, guidelines and differences when it comes to Web design and development. I’ll also discuss the value of good— no, GREAT Web design.
The birth of the Web Designer
One of the first key Web design software releases was Adobe’s Front Page released in January of 1987. That’s only 33 years ago. It may seem like a long time ago, but that was merely the launch. The meatier, cooler products really took off in the late 90s. It was a graphic designer, Web developer (as the new title was born) or art director’s dream world. Designing cool stuff online. Functional and intuitive computer software (tools) that allowed designers to design.
Artists, designers, and developers could really show their stuff. It opened a whole new world to showing information, graphics, artwork, and data on the screen. The new screen connected to some day billions of people. The Web— the Internet, was now a vey real thing that once never existed, but as a result of innovation was going to become a very huge deal. And along with that, a whole plethora of collateral innovation; Devices, peripherals, software, hardware, skills, training, books, classes, mice, track pads, operating systems, updates, and so much more… Truly a real world. The online world.
Since then we’ve seen many updates, versions and numerous competitors that made their way into the Web world’s creative space rendering at first thousands then soon tens and hundreds of thousands of Web sites. And eventually, to no one’s knowledge at that time would become millions, then billions of Web media projects. Yes, billions— and some actually beleive trillions.
Web site designers were born quickly and prominently into this phase as if like prospectors finding the big gold, and with wide varieties of abilities, ambition and imagination challenged the limits to what you saw on the web. Creators created, software developers developed, and the software was relatively simple, and was actually pretty simple to create a Web site. A little training, a few classes, and a decent amount of practice and you were on your way.
Freelancers or graphic designers that once thrived on type setting machines, logos, and general design now could offer a wide expanse of new technology that created a very strong imagination and creative innovation unmatched to this point. It was truly a very exciting future. Coming into work and sitting down at the old drawing table full of carousels filled with pens, pencils, and gobs of other art stuff was soon yard sale garbage or young nephew giveaways, and taken over by the simple Apple Macintosh computer. Most, but not all graphic design was soon transitioning to ALL digital. Most everything went to desktop computing.
Was print really dead?
Printers— relying on paper, started noticing the technology and had to start thinking of innovating FAST if they wanted to stay in business. And many failed and became a shadow. But those that were inspired, or had the business savvy to engage, pursue, dream, and commit to this technology started to see some really impressive results. Many print companies today that not only survived— but thrived through the Web burst, were those that figured out a way to combine their services. Web plus print.
Little did the printing companies know that with futuristic technology like the “internet of things,” big data, cloud, and smart companies that the machines would be talking to one another, as well as communicating on devices and people virtually anywhere in the world— and beyond that with satelites, space craft, etc… In fact, once imagined 3d printing will become a very real event— printing 3d objects.
So many print companies learned the art of integrated technology. Bringing Web design in house and merging things like mailing, Web design, social media marketing, and more— along WITH print campaigns. All very real, and very successful marketing, promotion, and advertising solutions.
The first class of Web tools
I remember taking classes in Fireworks and Dreamweaver in the early stages, and how easy and how fun it was to create online projects. Friends of mine, and associates I worked with (thank you Chuck) were inspirations as they pushed the envelope developing cool new Flash (yes, Flash) games and we creative types collaborated, learned from one another, and inspired each other in the awesome camaraderie of creative development. We all strived to be better, to excel at design… Works of passion. We’d rush over to their cubicle or office and see what cool technique or sample they came up with from the class they took.
One of my early inspirational Web design gurus— Chuck, was one of those masters that sparked a real creative fire in many of us that had us back at our work stations trying to mimic that and try going further. It was, and still is an important process in creativity. Inspiration, mentoring, guidance, and imitation. As they say— everything in existence was once imagined. And imitation is the ultimate flattery.
As Adobe’s Dreamweaver continued to advance side by side to technology and marketplace demands, so did the capabilities of what could be done online. More tools, more abilities, more creativity. But also more complexity. Things naturally became more complex— as computers and all of their peripherals often do.
The first concerning event I recall was the technology of itself. Apple kept cranking out cool new machines, as did Microsoft, and many others. New Web browsers, screaming past Netscape Navigator added not only their own options and unique capabilities, but now introduced the first real and specific issues.
Web projects suddenly became non-responsive on certain browsers. Cool effects that looked great in the software and maybe Internet Explorer, didn’t look right in Navigator, or maybe Opera, Safari, or Chrome. Software developers struggled to keep up with the influx of new technology, and Web site developers struggled to keep up with all of the Web browser issues and inner workings. With single, or double— but mostly “simple” options available, it was originally more stable. Easier to ensure consistency since there weren’t many choices at the time. But that all changed quickly.
Think of old-school record albums, or even tape cassettes, and eventually music CD’s. They all at the time were once big technology. New and exciting. And during those highlights, were very simple. Pretty much one solid technology most folks enjoyed simultaneously. Not a ton of options. Even in music though, when Apple kicked off iTunes, and Napster started giving out music— it became more complex as now you started deciding whether to get CDs, download music, stream music, and nowadays, subscription or cloud services for unlimited music for a monthly or annual fee. It’s not a simple “album” any more.
The same— if not worse, happened with all the online world. I’m talking about simultaneously exponential growth of technologies, options, and issues.
And most all designers were equally faced with all of the hardware issues that snuck in there. You know—not enough RAM, poor graphics cards or monitors. A larger concern was how to design these online projects so they actually work correctly, let alone look decent. It was the first time designers started seeing the reality of a separation of looks versus functionality, and the looks often suffered— but so often did functionality. Web design would never be the same.
Fast forward to the 2000’s
Let’s fast forward to a few short years ago around 2005, when true “Web design” was still a very strong skill. Dreamweaver still remained the key tool of choice for developers and designers, and there were still numerous other software tools, computers, DEVICES, and now “add-ons” were becoming commonplace. Designers and programmers now had a stronger separation line—allowing deeper, broader and more sophisticated programming as designers still worked at creating sites that helped support the brand and engage the audience.
Collaboration was still important, and the best projects relied on that synergy. A talented programmer, skilled in the modern back end programming could work with a true graphic designer or Web designer that could result in an online project that looked amazing, and acted almost seamlessly to the viewing audience. And while at this point there are still good “teams,” it was clear there was a real problem developing with functionality versus good design. Even more so now with developing “online apps” that tried making the more complex task of creating a Web presence as easy as how they marketed it to be a few clicks away.
What language do YOU speak?
Programming languages such as Java, Jquery, CSS, and others were now popular— and growing. Flash was still king, rendering awesome effects. But now, newer hardware and software updates and versions consistently failed to render many of these things well— in fact sometimes not at all.
Security issues are now insanely problematic, having an effect on what can and can’t be done on Websites, as you now have the ability to turn on or off your computer’s ability to show Javascript, cookies, Flash, etc… Internet security hacks, privacy, legal issues, copyrights, and many other unseen obstacles were all thrown into the mix. Security breaches are commonplace. They happen all the time, and new ones are constantly on the horizon. Think about it. There was no security risk whatsoever with all of the data out there. And now there is.
Out in a flash
HTML that has led Web for so long still remains the broth in the world wide soup, and soon to be updated to what many designers and developers would call HTML5. HTML5 would allow for many cool new effects that was soon to be extinct Flash would have created. The many versions of old school html until that point just weren’t capable of anything remotely interesting besides the basics. One note on that however, is that there really is nothing wrong with the basics. There’s something to be said for simple, clean, basic Web programming and design. Some of the most attractive and useful sites are really nothing extreme. Think of Google or Apple— Amazing, simple, and clean—but not much there, and that can actually be a HUGE benefit.
Here’s the problem with some of the upcoming technology, and a significant issue even today. Not only is all the training and development from Flash and a lot of the classic Web training out the window now, but so are all the amazing things it some of it could do. Flash was a marvel in it’s time, and all things considered did not live a long life. And now, you have a huge variety of technological languages to learn, and on average are updated yearly if not sooner. This isn’t even taking into consideration the whole ‘social media’ wing, where they also live and die quickly, have their own set of tools and learning curves, and can be an important part of your online strategy.
Granted, the newer HTML5, CSS3, Javascript (and others) programming languages are excellent, and can create great effects, and more stable on most browsers and devices, but it created a new, more scattered technology that can do some of this, some of that— not here, some there… No 100% control. Not even 90% control and efficiency. These technologies do not work effectively on all devices and browsers. They just don’t. There are limitations and considerations to consider no matter what. Yes, you can have sliding carousels. Yes, you can have motion on text. But with a pretty basic list of what can be done, and the fact that everyone is using the same effects, it getting harder to stand out form the crowd. Everything starts to look the same.
Devices are taking over the world
“But wait! I saw a site that was really cool!” And so did I. But it doesn’t work on my iPad, and my phone shows it as a broken off white box, and the forms don’t work. So what’s happening is global technology innovation that ‘sort-of, kind-of’ works really well in most cases. All the time you find “cool,” trendy sites that look ok on one screen, but when dragged down to a mobile view is littered with errors and glitches. There’s no way any one online solution will work on every device or screen seamlessly.
Today— devices rule. Most everyone in business has one and uses it to do everything. Tablets, laptops, smart TVs, and modern desktops with huge 4K retina displays. They all have similar technologies and abilities, but they all also have their own limitations and abilities. I read that there are more devices than people on earth. That’s not good. Especially since that number is growing, along with technologies such as AI (Artificial Intelligence) and robotics. These things will continue to make human skills (yours and mine) unnecessary and obsolete. Think about that.
Responding wisely
Responsive design (responds to the device it’s on) is almost like creating primarily three sites. Phone, tablet, and desktop. And you need to consider things like “break points” so the images respond correctly. You need special programming patches of code to help protect you from failing terribly on old browsers that some folks still use. I recall quite a few client projects that I created some really neat online material for, and while they tested out ok, and looked great from the most part, they were frustrated why it didn’t work on their 1990s version of Explorer! And I am not kidding.
So when we think about Web design, it helps to consider the lowest common denominator— and that’s pretty low on the scale. There is always the “tail end” as I call it. Old school, non-changers that need to be considered. And while technical support and other modern business models try and weed that stuff out, it can’t be unconsidered. There are many countries around the world that are just a few steps behind. You can’t control technology levels 100%, and certainly not the people themselves.
Let’s not over-analyze
Analytics, allows you to see everything. Track every little click, view, and engagement online. It also allows monsters like Google to know everything there is, and allows these companies to mass insane amounts of data to create their own better products or sell that data to others. There’s a fair balance, whereas they do make it pretty easy to get access to, and you can now leverage that technology and information to benefit you as well. But once again— more stuff to know, learn, keep up with, and take the time to use!
“SEO” (Search Engine Optimization) which was nothing more then key words, meta data, and a few simple scripts is now effectively a full time position— a commitment that plays an important role in Web today. Everyone wants in on the SEO and analytics game, but now there’s even more software to do ONLY THAT. Yes, separate software to do that. It’s crazy. Not to mention there are full time positions out there with these things in the description. SEO Executives and managers, Analytics Chiefs, and more.
There’s big, big money in all of this stuff. From software developers, to online merchants, to internal and external contracted positions in Web. Hardware, software, and all the millions of gadgets and gizmos out there. The “internet of things” has devices and the Web running just about everything, and everything is connected. ‘Cloud’ is the word of the day in the late 2000’s. Most everything resides on some server somewhere… scary. Most people don’t know where.
The reality? There is no cloud. It’s a technological term. And a lot of software now is ‘in the cloud.’ Cloud software allows you to access software online. No need for disks, CD drives, or downloads— just a browser. I personally use Adobe’s Cretaive Cloud suite. It allows me full access to all of their great designers tools, and no worrying about the updates, or if my trial version is almost done. It does have its advantages.
But, whoa, wait a minute mister! I make use of all that stuff with my new Website— it’s in the cloud, it has analytics and tracking, it has a shopping cart, it has social media, it’s a ‘part’ of my new Website!
OK, that leads me to another problem. Online applications, the cloud, cloud software, shareware, open source software—all of it. Websites that can be created right online. No software required. And as these are being marketed that you don’t even need to be a creative person to create it. It has analytics, SEO, design, graphics, forms, databases, and all the technology you need all in one place.
I literally just checked a few hot spots online, and they say “As easy as 1,2, click.” “Get a agency level site in minutes,” and even “Why pay when you can get it for free?” It’s EVERYWHERE. And not only that, but since they play the pay game— they get higher on Google rankings than everyone else, so no one else has much of a chance to stand out from these robo-website wannabes.
Facts and fraud
Here’s another little know fact: Many sites when Googled, such as “top Website tools” are created by actual companies that OWN many of the tools listed. So of COURSE they’ll be on that list with rave reviews, and maybe even a few negative comments to make it interesting. I have a close colleague that worked in that space with direct experience, and it’s not considered fraudulent— rather “competitive” to be able to keep up with everyone else. It’s also fraudulent! People really believe they’re getting the REAL results they’re seeking.
So imagine you’re like most working folks today. Wearing 20 or more different hats, stressed, overloaded, and lacking most of the training needed to do anything remotely close to Web programming or design. Not to mention absolutely no budget, and so fearful of losing your job that you’ll do anything to look like a hero— like creating the company Website for free on XYZ.com.
WordPress— a popular current day player, SquareSpace, WIX, GoDaddy’s Website Tonight, Hubspot, and on it goes. ION technologies and so many others offer “easy” online content. They promise absolutely anything they can to get you to sign up, charge a credit card and pay that monthly fee to get on board. They’re not in the business of turning folks away.
Here’s a list of a few popular Website builders:
Squarespace
Joomla
Wordpress
Adobe Dreamweaver
Weebly
Wix
Voog
Strikingly
Bigcommerce
Ucraft
Deluxe
XPRS
Yola
Webstarts
ZohoSites
DudaOne
SnapPages
Hibu
Ucoz
Vistaprint
GoogleSites
Webnode
GoDaddy
Cindr
Adobe Muse
Jimdo
iPage
Onepager
1&1
Angelfire
Doodlekit
Moonfruit
CityMax
Homestead
SiteZulu
Web
Virb
WebsiteBuilder
Webs
TRUE, they do offer some neat stuff— and in some ways it can be easier. But you still need to know your way around, need the time to manage the project, need to be able to handle edits and changes, and how to deal with issues that arise. And even more important how to make sure you are respecting the brand, consistency, and overall graphic quality that your product, service, or business deserves.
This is a huge problem. Neat— sure. Nifty— ok. But far short of the ideal online solution all by itself, and left to the vices of the new breed of do-it-yourselfers out there, end up with a two-fold problem: Lousy design that is way off the beaten path of your brand, and way short of anything consistent or high enough quality, and you are now getting deeper and deeper into committing to this that becomes very difficult to back out of or change. It becomes a habit, and “good enough.”
To be fair though, there are a good number of examples out there of folks using this kind of stuff and making some amazing things with it. But I can tell you from a lot of experience, and working with many others, that it was NOT easy. And almost always ran into some kind of issue along the way.
Without professional guidance, a high level design eye, or consideration for that aspect of your product, business, or service, you will absolutely end up with something that will actually hurt you— it will negatively affect your business. You will lose business, lose customers, frustrate people, and frustrate yourself trying to figure it all out.
Many of these tools, while “can” be useful, are very complex, and not very intuitive. So you end up settling for what is “ok” instead of maximizing your online experience so you GAIN results. You get the call, you get the sale, you make your customers happy.
What you really need
You need the right design eye. You need the right images, attachments, the right high quality logos— and that’s just a start. Color pallets, fonts, social media integration, and though testing on all devices are also important. But without guidance or help, you forgo all of that and I’m telling you from experience you end up in a real mess.
From 2013 to 2017, I have seen a tremendous increase in “design 911 projects.” “I need help” projects from folks who either don’t know what to do, or have a lousy, messy, unorganized site or online project that they really need fixed. Happens all the time now. It’s like the DIY plumber who screws up the plumbing instead of calling the plumber in the first place. But the online plumber is the Web designer. And it’s getting messy.
So now what’s happened is that there’s a new perception that online projects can be done directly online. And easy. Old days of Web design are different now. And while that is 100% true, it doesn’t mean that Web design itself is obsolete. It means that it’s changed— it’s truly very different, and needs to be approached differently, and handled by a modern day, well-trained creative professional that understands all of the requirements today.
Your Web project should include all possibilities. Custom, hand-coded projects, online applications, and everything in between. In fact, the most important part of a Website project is the strategy— the plan. Things like purpose, navigation and design should lead the conversation, but also include things like SEO planning, social integration, analytics, and other facets that are still in the PLANNING phase! Whether you need a CMS (content management site), how you plan to update it, and how and where it’s hosted— are all very, very important.
And yes— it needs to be designed. It needs to be managed by a professional that really understands your company, service, or product’s best interests. Seasoned, experienced, and committed to outstanding and no-exception excellence. It needs to be the top of the game. Otherwise, you will be one of the garbage cans in what I call the “World Wide Ghetto.” An online world that is growing daily by the MILLIONS. You need a strategy that keeps you on top. Different than the rest, and true to your brand.
Web design is in a state of change
Web design is far from dead. In fact, it’s in dire need of being re-invented. And what people need to understand is that now more than every you need someone to help you really develop the right online strategy. It’s very confusing out there in the World Wide Ghetto— too many things going on, and a lot of misleading garbage that can do a lot of harm.
Don’t waste any more time or money until you spend some time evaluating and getting honest, reliable, and seasoned advice on what you really need. There are lots of tools, so you need to trust someone that knows how to use them. And there are an awesome new breed of modern day Web designers that have the full range of experience, training, talent, and insight to help get you get the best modern day Website you can get.
Please contact me any time for a free creative consultation. I can provide the advice, ideas, and imagination you’ll need to achieve creative excellence.
Mitchell Creative Group, a New England-based virtual graphic services studio for the past 16+ years working with amazing clients all over the world in all industries, and leading key brands to higher levels of success. He can be reached at 508.494.8182, by email at todd@mitchellcreativegroup.com, or online at http://www.mitchellcreativegroup.com.